We ship via UPS or USPS on Mondays, Tuesdays, and Wednesdays to avoid packages being held up over the weekend. Orders placed after Wednesday will be shipped out the following week. We do not guarantee same day shipping. UPS only delivers to physical addresses, NO PO BOXES. If you need to expedite an order, please call us at 210-376-0774. Packages are shipped with “No Signature Required” and will be left outside the destination. Please make sure someone is expecting the package. Orders that are properly packaged and shipped are not our responsibility. Orders WILL NOT be refunded or reshipped if we are given an incorrect shipping address. We offer free shipping in the United States on orders over $100 and $8.99 shipping on orders under $100 placed online that only include dried products. The shipping offer excludes Alaska and Hawaii.

All fresh meat products will be vacuum sealed and frozen before shipping and packed in a Styrofoam shipping cooler which will be added to your cart at checkout. Products can arrive frozen or thawed, but still cold. Products that arrive thawed but still cold to the touch can be refrozen or used within 3-5 days.  Dried products don’t need to be refrigerated if being consumed within 7-10 days. We recommend storing dried products in the refrigerator for freshness or freezing if you are not planning on eating for an extended period. Due to the perishable nature of the products, we do not accept returns.